Proven Quality, Proven Performance since 1979
This Code of Ethics is created for, and will be adhered to by, the management, staff, and companies affiliated with Deck Master and Master Builder Inc.
I promise: that we treat every customer with the utmost honesty, integrity, fairness, courtesy, and the highest degree of professionalism…
- By being sure to return customer calls promptly.
- By having the courtesy to call customer and give as much advance notice as possible in the event an appointment or job must be rescheduled.
- By being sure that my office staff is instructed that these are “priority” customers and that the utmost courtesy and promptness must be extended to them.
- By being sure that work crews, foremen, field employees, and any sub-contractors performing work for these customers are neat, clean and courteous and understand that they represent a “profession”, as well as a professional firm.
- By answering questions patiently and courteously.
- By personally seeing that work is performed by highest industry-wide standards.
- By providing only quality materials.
- By being sure that a written contract is on file for all work performed.
- By being sure that work performed complies with terms and conditions of contract.
Lou Guttman,
President, Deck Master
